Boat Cancellations
Canoe / Kayak / Raft Reservations
Securing Your Boat Rental
A non-refundable deposit of 20% per canoe or kayak per day rented is due at the time of booking. For rafts, the deposit is $10 per person, per day. A valid Visa, MasterCard, Discover Card or American Express is required to hold your reservation. If a boat reservation is made within 14 days prior to your scheduled launch date, full payment is required. Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.
Final Payment
The balance of an account is due 14 days prior to arrival and will be automatically charged to the credit or debit card on file.
Cancellation
A boat reservation cancelled less than 48 hours from date of arrival will be fully due and non-refundable unless you have pre-purchased our “Cancel It Now” Cancellation Service. For example, a Friday reservation cancelled beyond the close of business on Wednesday of the same week is subject to full payment. The amount owed will be charged to the credit card holding the reservation at the time of cancellation. To cancel, please call our office staff by the close of BOC business hours (6:00 PM during spring floating season) at 870-861-5514. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Last-Minute Cancellation Option
If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service. Continue reading for more information on this service, which you may purchase online upon checkout or, if booking by phone, a member of our Adventure Staff can assist you.
“CANCEL IT NOW” Cancellation Assurance
Our “Cancel It Now” assurance gives you the ability to cancel your boat rental(s) up until 10:00 AM on the date of arrival without penalty, less your pre-paid deposit. The cost of the service is 7% of your pre-tax balance and must be purchased at the time your reservation is made. Please note that once purchased, the “Cancel It Now” fee is non-refundable.
Should you need to cancel, simply call our office staff (870-861-5514) by 10:00 AM on the date of arrival. You will then receive an email confirming your reservation(s) has been cancelled. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Unfloatable River Conditions
If a boat rental deposit or full payment has been made and we have determined that the upper Buffalo River is too low to float from the Pruitt access or the river is closed to rentals due to flooding, you will be fully refunded the amount charged to your credit card. While we make every effort to give guests advance notice of unfloatable river conditions, it is always wise to call us prior to your arrival date. You can also check our Current Buffalo River Level Report for current river conditions. We don’t like to disappoint folks and, therefore, will launch boats on as long as possible. At the same time, however, we also want you to have an enjoyable floating experience, so thank you for understanding should we have to notify you of unfloatable river conditions.
Refunds / Adjustments
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.
Buffalo Outdoor Center is authorized within Buffalo National River to provide canoe rentals and transportation services.