Boat Cancellations
Canoe / Kayak / Raft Reservations
Securing Your Boat Rental
A non-refundable deposit of $10 per canoe or kayak per day rented is due at the time of booking. For rafts, the deposit is $10 per person, per day. A valid Visa, MasterCard, Discover Card or American Express is required to hold your reservation. If a boat reservation is made within 48 hours of your scheduled launch date, full payment is required.
Final Payment
The balance of your account is due at the time you complete your National Park Service contract in our office prior to launch. Unless, you have made a reservation within 48 hours of the launch date, and you have already paid your account.
Cancellation
“CANCEL IT NOW” CANCELLATION SERVICE
When making your reservation, you will have the opportunity to purchase our “Cancel It Now” Cancellation Service for 7% of your pre-tax account balance. This service permits you to cancel a boat reservation(s) without penalty, less your pre-paid deposit(s) of $10 per boat / per day, by 9:00 AM on your scheduled launch date. Your pre-paid deposit(s) and “Cancel It Now” fee is non-refundable. To cancel, simply call our office staff (870-861-5514) by 9:00 AM on the date you are scheduled to launch. You will receive an email cancellation confirming that your reservation(s) has been cancelled. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
“Peace of Mind” 48-Hour Cancellation
With our free “PEACE OF MIND” Cancellation Assurance, you may cancel a boat reservation(s) 48 or more hours in advance of your date of arrival without penalty, less the non-refundable amount of your initial booking deposit of $10 per boat / per day. For example, a Friday reservation must be cancelled by the close of business on the Wednesday of the same week. To cancel, call our office at 870-861-5514 by the close of BOC business two days in advance of your arrival date. Once you have personally contacted us, we will send you a cancellation confirmation via email. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received. EXCEPTION: This cancellation service does not apply to boat rental reservations occurring during Memorial Day weekend (Thurs – Monday). A boat rented during this holiday time frame must be cancelled at least 7 days in advance of arrival in order to avoid payment, less the pre-paid deposit.
Last Minute Cancellation
A boat reservation cancelled less than two days from date of arrival will be fully due and non-refundable unless you have pre-purchased our “Cancel It Now” Cancellation Service. For example, a Friday reservation cancelled beyond the close of business on the Wednesday of the same week is subject to full payment. The amount owed will be charged to the credit card holding the reservation at the time of cancellation. To cancel, call our office staff by the close of BOC business hours at 870-861-5514.
Refunds / Adjustments
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.
Unfloatable River Conditions
If a boat rental deposit or full payment has been made and we have determined that the upper Buffalo River is too low to float from the Pruitt access or the river is closed to rentals due to flooding, you will be fully refunded the amount charged to your credit card. We try to make you aware of unfloatable river conditions in advance of your arrival, but it is always wise to call us prior to that date or check our Current Buffalo River Level Report for an update. We don’t like to disappoint folks and, therefore, put boats on as long as possible, but we also want you to have an enjoyable experience, so thank you for understanding should we have to notify you of these conditions.
Buffalo Outdoor Center is authorized within Buffalo National River to provide canoe rentals and transportation services.