Cabin Cancellations
Cabin Reservations
Initial Booking Deposit
A non-refundable deposit of 10% of the total amount owed per cabin reserved is necessary in order to hold your reservation. We will also need a valid VISA, MasterCard, Discover Card or American Express number on file and a signed confirmation letter. A deposit can be paid by credit or debit card, money order, cash or personal check. Deposits paid by credit or debit card will be charged on the day of reservation. Please note that a deposit(s) is non-transferrable to another BOC service, activity or store items.
A cabin reservation made within 14 days of the date of arrival is due and payable at the time of booking
A reservation including RiverWind Lodge or Ponca Creek Lodge with additional cabins may require a deposit equaling 50% of the total amount due.
A confirmation letter will be emailed to you upon booking. Please carefully review the letter’s contents as it contains important information about your stay, including which cabin(s) you have booked and for what dates. Once you have reviewed the letter, please sign it and fax or email it to us immediately. Please notify us immediately if you do not receive a confirmation letter as it is critical to the securing of your reservation.
Final Payment
The balance of an account secured by credit or debit card is due 14 days prior to arrival and will be automatically charged to the card on file. If your deposit was made by cash or check, full payment of the balance owed must be received 14 or more days in advance of your reservation arrival date; otherwise, the reservation is subject to cancellation.
Cancellation
- A cabin reservation(s) cancelled 14 or more days from date of arrival will be refunded without penalty, less the non-refundable initial booking deposit.
- A cabin reservation cancelled between 8 and 13 days from date of arrival will be refunded 50% of the balance owed, less the non-refundable initial booking deposit.
- A cabin reservation cancelled 7 or fewer days from date of arrival is non-refundable with the balance due being charged to the credit or debit card on file.
To cancel, please call our office at 870-861-5514. A cabin reservation must be cancelled in full for all dates initially booked when it includes one or more dates within a time frame requiring a 2- or 3-night minimum stay, such as weekends and holidays. Once you have personally contacted us, we will send you a cancellation confirmation via email. Certain holiday time frames require a 30-day advance cancellation for cabins. These holiday time frames include Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve.
Please Remember: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Last-Minute Cancellation Option
If you would like the flexibility of last-minute cancellation (meaning the same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service. Continue reading for more information on this service, which you may purchase online upon checkout. Or if you are booking by phone, a member of our Adventure Staff can assist you.
“CANCEL IT NOW” CANCELLATION SERVICE
Take the unnecessary worry out of travel with our “Cancel It Now” Cancellation Service, which can be purchased for 7% of your pre-tax reservation balance. This add-on service permits you to cancel a cabin reservation up to:
- 10:00 AM on the date of arrival for non-holiday reservations
- 7 days in advance of date of arrival for holiday reservations (Memorial Day weekend / 4th of July / Labor Day weekend / Thanksgiving weekend / Christmas Day / New Year’s Eve)
You may purchase the service when checking out online or by speaking to a member of our Adventure Staff. The option must be added at the time of reservation and if used, all dates within the reservation must be cancelled.
Should you find you need to cancel, simply call our office staff at 870-861-5514. You will receive an email cancellation confirming that your reservation(s) has been cancelled. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received. Also, once purchased a “Cancel It Now” fee is non-refundable.
Refunds / Adjustments
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.
Cabin & Lodge Rental FAQ
For additional cabin rental information, such as pets, additional guests, and helpful area information, please click here: BOC Lodging Rental Policies & Other Information.
Riverwind & Ponca Creek Lodge Reservations
Initial Booking Deposit
A non-refundable deposit of 20% of the total amount owed owed per lodge reserved is required in order to hold your RiverWind or Ponca Creek Lodge reservation. We will also need a valid VISA, MasterCard, Discover Card, or American Express number on file and a signed confirmation letter. A lodge reservation made 60 or less days out from date of arrival is due and payable at the time of booking. The deposit can be paid by credit or debit card, money order, cash or personal check. Deposits paid by credit or debit card will be charged the day of reservation. The remaining balance for your reservation will be charged to the card on file 14 days prior to your lodging start date. A deposit(s) is non-transferrable to other BOC services, activities or store purchases. Please notify us immediately if you do not receive a confirmation letter as it is critical to the securing of your reservation.
Please note that reservations involving RiverWind or Ponca Creek Lodge and additional cabins may require a deposit equaling 50% of the total amount due.
Final Payment
The balance of an account secured by card is due 14 days prior to arrival and will be charged to the credit or debit card on file. If your initial deposit was made by check or cash, full payment of the balance owed must be received at least 30 days in advance of your reservation arrival date or the reservation is subject to cancellation.
Cancellation
- A lodge reservation cancelled 61 or more days out from the reservation’s scheduled date of arrival will be fully refunded less the initial booking deposit.
- A lodge reservation cancelled 60 or fewer days out from date of arrival is non-refundable with the balance due being charged to the credit or debit card on file.
- Certain holidays require a 90-day advance cancellation for a lodge reservation in order to be fully refunded less your initial booking deposit. These holiday time frames include Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve.
To cancel a lodge reservation, please call our office at 870-861-5514. A lodge reservation must be cancelled in full for all dates initially booked when it includes one or more dates within a time frame requiring a 2- or 3-night minimum stay, such as weekends and holidays. Once you have personally contacted us, we will send you a cancellation confirmation via email. Please Remember: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Last-Minute Cancellation Option
If you would like the flexibility of last-minute cancellation, please consider purchasing our “Cancel It Now” cancellation assurance service. Continue reading for more information on this service, which you may purchase online upon checkout or, if you are booking by phone, a member of our Adventure Staff can assist you.
“CANCEL IT NOW” Cancellation Assurance
Take the unnecessary worry out of travel with our “Cancel It Now” Cancellation Service, which can be purchased for 7% of your pre-tax reservation balance. This add-on service permits you to cancel a RIVERWIND LODGE or PONCA CREEK LODGE reservation without penalty, less your non-refundable deposit, up to:
- 14 days out from the date of arrival for non-holiday reservations
- 45 days out from date of arrival for holiday reservations (Memorial Day weekend / 4th of July / Labor Day weekend / Thanksgiving weekend / Christmas Day / New Year’s Eve)
The “Cancel It Now” Cancellation Service must be purchased at the time of reservation and if used, all dates within the reservation must be cancelled. Once purchased, the “Cancel It Now” fee is non-refundable. To cancel a reservation, simply call our office staff (870-861-5514) within the time frame above that applies to your reservation. You will receive an email cancellation confirming that your reservation(s) has been cancelled. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Cabin & Lodge Rental FAQ
For additional cabin rental information, such as pets, additional guests, and helpful area information, please click here: BOC Lodging Rental Policies & Other Information.
RV Campground Reservations
Initial Booking Deposit
A non-refundable deposit of $15 per campsite / per night reserved is required in order to hold your reservation, along with a valid Visa, MasterCard, Discover, or American Express Card number on file. A confirmation email will be sent to you upon booking. A RV site(s) reservation made within 14 days of the date of arrival is due and payable at the time of booking. Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.
Final Payment
The balance of an account is due 14 days prior to arrival and will be automatically charged to the card on file. Full balance for other deposit payments made by check or cash must be received within 14 days of your lodging start date or the reservation is subject to cancellation.
Cancellation
| PEAK SEASON | OFF-SEASON |
|---|---|
| Mar 8th – July 5th Sept 8th – Nov 29th |
July 6th – Aug 26th Nov 30th – March 7th |
| 7-Day Cancellation Required | 48-HR Cancellation Required |
A reservation cancelled within the applicable time frame only owes the initial deposit of $15 per site / per day. Any monies collected in addition to the initial deposit amount will be refunded in full. To cancel, call our office at 870-861-5514 as cancellations by email or phone voice message are not accepted. Please note that an RV campsite(s) reservation must be cancelled in full for all dates initially booked when a 2- or 3-night minimum stay, such as weekends and holidays, is required. Once you have personally contacted us to cancel, we will send you a cancellation confirmation via email.
HOLIDAY RESERVATIONS: Holiday reservations requiring a 3-night stay must be cancelled at least 30 days in advance of arrival in order to avoid full payment, less the pre-paid deposit. These holiday time frames include Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve.
Last-Minute Cancellation Option
If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service. Continue reading for more information on this service, which you may purchase online upon checkout or, if you are booking by phone, a member of our Adventure Staff can assist you.
“CANCEL IT NOW” Cancellation Assurance
When making your reservation, you will have the opportunity to purchase our “Cancel It Now” Cancellation Service for 7% of your pre-tax account balance. This service permits you to cancel an RV site(s) without penalty, less your pre-paid deposit, by:
- 10:00 AM on the date of arrival for a Peak or Off-Season reservation (excluding holiday time frames)
- 7 days in advance for a holiday reservation including Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve
The “Cancel It Now” Cancellation Service must be purchased at the time of reservation and if used, all dates within the reservation must be cancelled. Please note that once purchased, the “Cancel It Now” fee is non-refundable.
Should you need to cancel a reservation, simply call our office staff (870-861-5514) within the time frame above that applies to your reservation. You will receive an email confirming that your reservation(s) has been cancelled. Important to Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Refunds / Adjustments
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, power or water utility outages, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.