Payments & Cancellations

Riverwind Lodge & Ponca Creek Lodge Reservations

Initial Booking Deposit

A non-refundable deposit of 20% of the total amount owed owed per lodge reserved is required in order to hold your RiverWind or Ponca Creek Lodge reservation.  We will also need a valid VISA, MasterCard, Discover Card, or American Express number on file and a signed confirmation letter. A lodge reservation made 60 or less days out from date of arrival is due and payable at the time of booking.  The deposit can be paid by credit or debit card, money order, cash or personal check. Deposits paid by credit or debit card will be charged the day of reservation. The remaining balance for your reservation will be charged to the card on file 14 days prior to your lodging start date.  A deposit(s) is non-transferrable to other BOC services, activities or store purchases.  Please notify us immediately if you do not receive a confirmation letter as it is critical to the securing of your reservation.

Please note that reservations involving RiverWind or Ponca Creek Lodge and additional cabins may require a deposit equaling 50% of the total amount due.

Final Payment

The balance of an account secured by card is due 14 days prior to arrival and will be charged to the credit or debit card on file.  If your initial deposit was made by check or cash, full payment of the balance owed must be received at least 30 days in advance of your reservation arrival date or the reservation is subject to cancellation.

Cancellation

• A lodge reservation cancelled 61 or more days out from the reservation’s scheduled date of arrival will be fully refunded less the initial booking deposit.
• A lodge reservation cancelled 60 or fewer days out from date of arrival is non-refundable with the balance due being charged to the credit or debit card on file.
• Certain holidays require a 90-day advance cancellation for a lodge reservation in order to be fully refunded less your initial booking deposit.  These holiday time frames include Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve.

To cancel a lodge reservation, please call our office at 870-861-5514. A lodge reservation must be cancelled in full for all dates initially booked when it includes one or more dates within a time frame requiring a 2- or 3-night minimum stay, such as weekends and holidays. Once you have personally contacted us, we will send you a cancellation confirmation via email.  Please Remember:  An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.

Last-Minute Cancellation Option

If you would like the flexibility of last-minute cancellation, please consider purchasing our “Cancel It Now” cancellation assurance service.  Continue reading for more information on this service, which you may purchase online upon checkout or, if you are booking by phone, a member of our Adventure Staff can assist you.

“CANCEL IT NOW” Cancellation Assurance

Take the unnecessary worry out of travel with our “Cancel It Now” Cancellation Service, which can be purchased for 7% of your pre-tax reservation balance.  This add-on service permits you to cancel a RIVERWIND LODGE or PONCA CREEK LODGE reservation without penalty, less your non-refundable deposit, up to:

• 14 days out from the date of arrival for non-holiday reservations
• 45 days out from date of arrival for holiday reservations (Memorial Day weekend / 4th of July / Labor Day weekend / Thanksgiving weekend / Christmas Day / New Year’s Eve)

The “Cancel It Now” Cancellation Service must be purchased at the time of reservation and if used, all dates within the reservation must be cancelled.  Once purchased, the “Cancel It Now” fee is non-refundable. To cancel a reservation, simply call our office staff (870-861-5514) within the time frame above that applies to your reservation.  You will receive an email cancellation confirming that your reservation(s) has been cancelled. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.

Cabin & Lodge Rental FAQ

For additional cabin rental information, such as pets, additional guests, and helpful area information, please click here: BOC Lodging Rental Policies & Other Information.

Cancellation Policy Breakdown

RV Campground Reservations

Initial Booking Deposit

A non-refundable deposit 25%  is required in order to hold your reservation, along with a valid Visa, MasterCard, Discover, or American Express Card number on file. A confirmation email will be sent to you upon booking. A RV site(s) reservation made within 14 days of the date of arrival is due and payable at the time of booking.  Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.

Final Payment

The balance of an account is due 14 days prior to arrival and will be automatically charged to the card on file. Full balance for other deposit payments made by check or cash must be received within 14 days of your lodging start date or the reservation is subject to cancellation.

Cancellation

A reservation cancelled within the applicable time frame only owes the initial deposit 20%.  Any monies collected in addition to the initial deposit amount will be refunded in full.  To cancel, call our office at 870-861-5514 as cancellations by email or phone voice message are not accepted.  Please note that an RV campsite(s) reservation must be cancelled in full for all dates initially booked when a 2- or 3-night minimum stay, such as weekends and holidays, is required.  Once you have personally contacted us to cancel, we will send you a cancellation confirmation via email.

HOLIDAY RESERVATIONS:  Holiday reservations requiring a 3-night stay must be cancelled at least 30 days in advance of arrival in order to avoid full payment, less the pre-paid deposit.  These holiday time frames include Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve.

Last-Minute Cancellation Option

If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service.  Continue reading for more information on this service, which you may purchase online upon checkout or, if you are booking by phone, a member of our Adventure Staff can assist you.

“CANCEL IT NOW” Cancellation Assurance

When making your reservation, you will have the opportunity to purchase our “Cancel It Now” Cancellation Service for 7% of your pre-tax account balance. This service permits you to cancel an RV site(s) without penalty, less your pre-paid deposit, by:

• 10:00 AM on the date of arrival for a Peak or Off-Season reservation (excluding holiday time frames)
• 7 days in advance for a holiday reservation including Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve

The “Cancel It Now” Cancellation Service must be purchased at the time of reservation and if used, all dates within the reservation must be cancelled.  Please note that once purchased, the “Cancel It Now” fee is non-refundable.

Should you need to cancel a reservation, simply call our office staff (870-861-5514) within the time frame above that applies to your reservation. You will receive an email confirming that your reservation(s) has been cancelled. Important to Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.

Refunds / Adjustments

Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, power or water utility outages, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.

Cancellation Policy Breakdown

Canoe / Kayak / Raft Reservations

Securing Your Boat Rental

A non-refundable deposit of 20% per canoe or kayak per day rented is due at the time of booking. For rafts, the deposit is $10 per person, per day. A valid Visa, MasterCard, Discover Card or American Express is required to hold your reservation. If a boat reservation is made within 14 days prior to your scheduled launch date, full payment is required.  Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.

Final Payment

The balance of an account is due 14 days prior to arrival and will be automatically charged to the credit or debit card on file.

Cancellation

A boat reservation cancelled less than 48 hours from date of arrival will be fully due and non-refundable unless you have pre-purchased our “Cancel It Now” Cancellation Service. For example, a Friday reservation cancelled beyond the close of business on Wednesday of the same week is subject to full payment. The amount owed will be charged to the credit card holding the reservation at the time of cancellation. To cancel, please call our office staff by the close of BOC business hours (6:00 PM during spring floating season) at 870-861-5514.  Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.

Last-Minute Cancellation Option

If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service.  Continue reading for more information on this service, which you may purchase online upon checkout or, if booking by phone, a member of our Adventure Staff can assist you.

“CANCEL IT NOW” Cancellation Assurance

Our “Cancel It Now” assurance gives you the ability to cancel your boat rental(s) up until 10:00 AM on the date of arrival without penalty, less your pre-paid deposit.  The cost of the service is 7% of your pre-tax balance and must be purchased at the time your reservation is made.  Please note that once purchased, the “Cancel It Now” fee is non-refundable.

Should you need to cancel, simply call our office staff (870-861-5514) by 10:00 AM on the date of arrival. You will then receive an email confirming your reservation(s) has been cancelled. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.

Unfloatable River Conditions

If a boat rental deposit or full payment has been made and we have determined that the upper Buffalo River is too low to float from the Pruitt access or the river is closed to rentals due to flooding, you will be fully refunded the amount charged to your credit card. While we make every effort to give guests advance notice of unfloatable river conditions, it is always wise to call us prior to your arrival date.  You can also check our Current Buffalo River Level Report for current river conditions. We don’t like to disappoint folks and, therefore, will launch boats on as long as possible.  At the same time, however, we also want you to have an enjoyable floating experience, so thank you for understanding should we have to notify you of unfloatable river conditions.

Refunds / Adjustments

Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.

Buffalo Outdoor Center is authorized within Buffalo National River to provide canoe rentals and transportation services.

Cancellation Policy Breakdown

Zip Line Canopy Tour

Payment

A non-refundable deposit of $15 per participant is required in order to hold a reservation on the Buffalo River Canopy Tour. A valid VISA, MasterCard, Discover Card or American Express card may be used to reserve your place. The remaining balance will be automatically charged to the card on file 14 days prior to your tour date. Full payment is required at the time of booking if a reservation is made within 14 days of the scheduled tour time. Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.

Cancellation

You may cancel a zip-line reservation 48 or more hours in advance of your date of arrival without penalty, less the non-refundable amount of your initial booking deposit of $15 per participant.  To cancel, call our office at 870-861-5514 by the close of BOC business 48 hours in advance of your arrival date. Once you have personally contacted us, we will send you a cancellation confirmation via email. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.

Last-Minute Cancellation Option

If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service.  Continue reading for more information on this service, which you may purchase online upon checkout or, if booking by phone, a member of our Adventure Staff can assist you.

“CANCEL IT NOW” Cancellation Assurance

Our “Cancel It Now” assurance gives you the ability to cancel a zipline tour reservation up until 1 hour before your slated tour time without penalty, less your pre-paid deposit.  The cost of the service is 7% of your pre-tax balance and must be purchased at the time your reservation is made.  Please note that the “Cancel It Now” fee is a non-refundable item.

To cancel under the “Cancel It Now” terms, simply call our office staff (870-861-5514) by 1 hour prior to your scheduled tour time. You will receive an email cancellation confirming that your reservation(s) has been cancelled. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.

Refunds / Adjustments

Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.

Cancellation Policy Breakdown