Payments & Cancellations
Cabin Reservations
Initial Booking Deposit
A non-refundable deposit of 10% per cabin reserved is required in order to hold your reservation, along with a valid VISA, MasterCard, Discover Card or American Express number on file and a signed confirmation letter. A cabin reservation made within 14 days of the date of arrival is due and payable at the time of booking. The deposit can be paid by credit or debit card, money order, or personal check. Deposits paid by credit or debit card will be charged the day of reservation. Please note that a deposit(s) is non-transferrable to another BOC service, activity or store item(s).
Please note that for reservations involving multiple cabins and RiverWind or Ponca Creek Lodge, a deposit equaling 50% of the total amount due may be required, depending upon the demand for lodging for the time frame you are coming.
A confirmation letter will be emailed to you upon booking. Please carefully review the letter’s contents as it contains important information about your stay, including which cabin(s) you have booked and for what dates. Once you have reviewed the letter, please sign it and fax or email it to us immediately. Please notify us immediately if you do not receive it as the confirmation letter is critical to the securing of your reservation.
Final Payment
The balance of an account is due 14 days prior to arrival and will be automatically charged to the card on file. The full remaining balance for deposits made by check or cash must be received within 14 days of your lodging start date or the reservation is subject to cancellation.
Cancellation
“CANCEL IT NOW” CANCELLATION SERVICE
When making your reservation, you will have the opportunity to purchase our “Cancel It Now” Cancellation Service for 7% of your pre-tax account balance. This service permits you to cancel a cabin reservation(s) without penalty, less your pre-paid deposit(s) of 10% per cabin, by 12:00 PM on the date of arrival for standard dates and 7 days prior for holiday dates. The “Cancel It Now” Cancellation Service must be purchased at the time of reservation and if used, all dates within the reservation must be cancelled. Your pre-paid deposit(s) and “Cancel It Now” fee is non-refundable. To cancel, simply call our office staff (870-861-5514) by 12:00 PM on the date of arrival. You will receive an email cancellation confirming that your reservation(s) has been cancelled. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
“Peace of Mind”14-day Cancellation
With our “PEACE OF MIND” Cancellation Assurance, you may cancel a cabin reservation(s) 14 or more days in advance of your date of arrival without penalty, less the non-refundable amount of your initial booking deposit of 10% per cabin. If a reservation is cancelled between 7 and 14 days of the reservation start date then a refund of 50% (minus the non-refundable deposit) will be available. To cancel, call our office at 870-861-5514 by the close of business 14 days in advance of your arrival date. Please note that a cabin reservation(s) must be cancelled in full for all dates initially booked when it includes one or more days occurring within a time frame requiring a 2- or 3-night minimum stay, such as weekends and holidays. Once you have personally contacted us, we will send you a cancellation confirmation via email. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received. HOLIDAY RESERVATION EXCEPTION: Please note that reservations occurring during select holiday time frames (please ask us if your reserved dates fall into one of these time frames) are ineligible for the “Peace of Mind” cancellation assurance option. Holiday-related reservations must be cancelled at least 30 days in advance of arrival in order to avoid full payment, less the pre-paid deposit.
Last Minute Cancellation
A cabin reservation(s) cancelled less than 7 days from date of arrival will be fully due and non-refundable unless you have pre-purchased our “Cancel It Now” Cancellation Service. The amount owed will be charged to the credit card holding the reservation at the time of cancellation. To cancel, call our office staff during business hours at 870-861-5514.
Refunds / Adjustments
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.
Holiday Reservations
Please scroll down the page to our holiday booking guidelines for this year.
For additional cabin rental information, such as pets, additional guests, and helpful area information, please click here: BOC Lodging Rental Policies & Other Information.
Cancellation Policy Breakdown
| NON-HOLIDAY RESERVATIONS | NON-HOLIDAY RESERVATIONS WITH CANCEL-IT-NOW | HOLIDAY RESERVATIONS | HOIDAY RESERVATIONS WITH CANCEL-IT-NOW | |
|---|---|---|---|---|
| RV | 48 HOURS (OFF-SEASON) 7 DAYS (PEAK SEASON) PRIOR TO RESERVATION |
10AM MORNING OF RESERVATION | 30 DAYS PRIOR TO RESERVATION | 7 DAYS PRIOR TO RESERVATION |
| CABINS | 48 HOURS PRIOR TO RESERVATION | 12 PM DAY OF RESERVATION | 30 DAYS PRIOR TO RESERVATION | 7 DAYS PRIOR TO RESERVATION |
| LODGES | 61 DAYS PRIOR TO TO RESERVATION | 30 DAYS PRIOR TO RESERVATION | 90 DAYS PRIOR TO RESERVATION | 60 DAYS PRIOR TO RESERVATION |
| ZIPLINE | 48 HOURS PRIOR TO TOUR | 1 HOUR BEFORE RESERVED TOUR TIME | 7 DAYS PRIOR TO TOUR | 48 HOURS PRIOR TO TOUR |
| BOAT RENTAL | 48 HOURS PRIOR TO RESERVATION | 9 AM DAY OF RESERVATION | 7 DAYS PRIOR TO RESERVATION | 48 HOURS PRIOR TO RESERVATION |
Riverwind & Ponca Creek Lodge Reservations
Initial Booking Deposit
A non-refundable deposit of 20% per lodge reserved is required in order to hold your RiverWind or Ponca Creek Lodge reservation, along with a valid VISA, MasterCard, Discover Card, or American Express number on file and a signed confirmation letter. A lodge reservation made 60 or less days out from date of arrival is due and payable at the time of booking The deposit can be paid by credit or debit card, money order, or personal check. Deposits paid by credit or debit card will be charged the day of reservation. The remaining balance for your reservation will be charged to the card on file 14 days prior to your lodging start date. Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.
Please note that for reservations involving RiverWind or Ponca Creek Lodge and additional cabins, a deposit equaling 50% of the total amount due may be required, depending upon the demand for lodging for the time frame you are coming.
Final Payment
The balance of an account is due 14 days prior to arrival and can be paid by credit or debit card, money order, personal check, or cash.
Cancellation
A RiverWind or Ponca Creek lodge cancellation received 61 or more days out from arrival date is released of obligation less the initial 20% per lodge reserved booking deposit. The lodges are unique properties that typically book months in advance. In view of this, a cancellation for RiverWind or Ponca Creek Lodge received 60 or less days out from date of arrival is still owed for and the reserving party is responsible for it. The amount due will be charged to the credit card holding the reservation.
Please Call in Cancellations
An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received. Contact us by phone (870-861-5514) or fax (870-861-5501).
Holiday-Related Lodging Reservations
Reservations involving select holiday or peak season time frame(s) may require a 2- or 3-night minimum reservation. Please ask our office staff for the specific nightly minimum for the holiday you’re wishing to book. These holidays may include but are not limited to: New Year’s Eve & Day, Valentine’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. CABINS: A holiday-related reservation cancelled less than 30 days (7 days when opting into cancel-it-now) out from date of arrival for a cabin —regardless of reason—is still owed and the reserving party is responsible for it. The amount due will be charged to the credit card holding the reservation. RIVERWIND LODGE & PONCA CREEK LODGE: A holiday-related reservation cancelled less than 90 days out from date of arrival for RiverWind or Ponca Creek Lodge –regardless of reason–is still owed and the reserving party is responsible for it. The amount due will be charged to the credit card holding the reservation.
“Cancel It Now” Cancellation Service
When making your reservation, you will have the opportunity to purchase our “Cancel It Now” Cancellation Service for 7% of your pre-tax account balance. This service permits you to cancel RIVERWIND or PONCA CREEK LODGE(s) reservation without penalty, less your pre-paid deposit(s) of 20% per lodge, 30 prior to the date of arrival for standard dates and 60 days prior to arrival for holiday dates. The “Cancel It Now” Cancellation Service must be purchased at the time of reservation and if used, all dates within the reservation must be cancelled. Your pre-paid deposit(s) and “Cancel It Now” fee is non-refundable. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Cancellation Policy Breakdown
| NON-HOLIDAY RESERVATIONS | NON-HOLIDAY RESERVATIONS WITH CANCEL-IT-NOW | HOLIDAY RESERVATIONS | HOIDAY RESERVATIONS WITH CANCEL-IT-NOW | |
|---|---|---|---|---|
| RV | 48 HOURS (OFF-SEASON) 7 DAYS (PEAK SEASON) PRIOR TO RESERVATION |
10AM MORNING OF RESERVATION | 30 DAYS PRIOR TO RESERVATION | 7 DAYS PRIOR TO RESERVATION |
| CABINS | 48 HOURS PRIOR TO RESERVATION | 12 PM DAY OF RESERVATION | 30 DAYS PRIOR TO RESERVATION | 7 DAYS PRIOR TO RESERVATION |
| LODGES | 61 DAYS PRIOR TO TO RESERVATION | 30 DAYS PRIOR TO RESERVATION | 90 DAYS PRIOR TO RESERVATION | 60 DAYS PRIOR TO RESERVATION |
| ZIPLINE | 48 HOURS PRIOR TO TOUR | 1 HOUR BEFORE RESERVED TOUR TIME | 7 DAYS PRIOR TO TOUR | 48 HOURS PRIOR TO TOUR |
| BOAT RENTAL | 48 HOURS PRIOR TO RESERVATION | 9 AM DAY OF RESERVATION | 7 DAYS PRIOR TO RESERVATION | 48 HOURS PRIOR TO RESERVATION |
Canoe / Kayak / Raft Reservations
Securing Your Boat Rental
A non-refundable deposit of 20% per canoe or kayak per day rented is due at the time of booking. For rafts, the deposit is $10 per person, per day. A valid Visa, MasterCard, Discover Card or American Express is required to hold your reservation. If a boat reservation is made within 14 days prior to your scheduled launch date, full payment is required.
Final Payment
The balance of an account is due 14 days prior to arrival and will be automatically charged to the credit or debit card on file.
Cancellation
A boat reservation cancelled less than 48 hours from date of arrival will be fully due and non-refundable unless you have pre-purchased our “Cancel It Now” Cancellation Service. For example, a Friday reservation cancelled beyond the close of business on Wednesday of the same week is subject to full payment. The amount owed will be charged to the credit card holding the reservation at the time of cancellation. To cancel, please call our office staff by the close of BOC business hours (6:00 PM during spring floating season) at 870-861-5514. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service. Continue reading for more information on this service, which you may purchase online upon checkout or, if booking by phone, a member of our Adventure Staff can assist you.
“CANCEL IT NOW” Cancellation Assurance
Our “Cancel It Now” assurance gives you the ability to cancel your boat rental(s) up until 10:00 AM on the date of arrival without penalty, less your pre-paid deposit(s) of 20% per boat per day. The cost of the service is 7% of your pre-tax balance. You may purchase it when checking out online or by speaking to a member of our Adventure Staff. (Please note that your pre-paid deposit and “Cancel It Now” fee are non-refundable.)
To cancel under the “Cancel It Now” terms, simply call our office staff (870-861-5514) by 10:00 AM on the date of arrival. You will then receive an email confirming your reservation(s) has been cancelled. Important to note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Unfloatable River Conditions
If a boat rental deposit or full payment has been made and we have determined that the upper Buffalo River is too low to float from the Pruitt access or the river is closed to rentals due to flooding, you will be fully refunded the amount charged to your credit card. While we make every effort to give guests advance notice of unfloatable river conditions, it is always wise to call us prior to your arrival date. You can also check our Current Buffalo River Level Report for current river conditions. We don’t like to disappoint folks and, therefore, will launch boats on as long as possible. At the same time, however, we also want you to have an enjoyable floating experience, so thank you for understanding should we have to notify you of unfloatable river conditions.
Refunds / Adjustments
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.
Buffalo Outdoor Center is authorized within Buffalo National River to provide canoe rentals and transportation services.
Cancellation Policy Breakdown
| NON-HOLIDAY RESERVATIONS | NON-HOLIDAY RESERVATIONS WITH CANCEL-IT-NOW | HOLIDAY RESERVATIONS | HOIDAY RESERVATIONS WITH CANCEL-IT-NOW | |
|---|---|---|---|---|
| RV | 48 HOURS (OFF-SEASON) 7 DAYS (PEAK SEASON) PRIOR TO RESERVATION |
10AM MORNING OF RESERVATION | 30 DAYS PRIOR TO RESERVATION | 7 DAYS PRIOR TO RESERVATION |
| CABINS | 48 HOURS PRIOR TO RESERVATION | 12 PM DAY OF RESERVATION | 30 DAYS PRIOR TO RESERVATION | 7 DAYS PRIOR TO RESERVATION |
| LODGES | 61 DAYS PRIOR TO TO RESERVATION | 30 DAYS PRIOR TO RESERVATION | 90 DAYS PRIOR TO RESERVATION | 60 DAYS PRIOR TO RESERVATION |
| ZIPLINE | 48 HOURS PRIOR TO TOUR | 1 HOUR BEFORE RESERVED TOUR TIME | 7 DAYS PRIOR TO TOUR | 48 HOURS PRIOR TO TOUR |
| BOAT RENTAL | 48 HOURS PRIOR TO RESERVATION | 9 AM DAY OF RESERVATION | 7 DAYS PRIOR TO RESERVATION | 48 HOURS PRIOR TO RESERVATION |
Zip Line Canopy Tour
Payment
A non-refundable deposit of $15 per participant is required in order to hold a reservation on the Buffalo River Canopy Tour. A valid VISA, MasterCard, Discover Card or American Express card may be used to reserve your place. The remaining balance will be automatically charged to the card on file 14 days prior to your tour date. Full payment is required at the time of booking if a reservation is made within 14 days of the scheduled tour time. Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.
Cancellation
You may cancel a zip-line reservation 48 or more hours in advance of your date of arrival without penalty, less the non-refundable amount of your initial booking deposit of $15 per participant. To cancel, call our office at 870-861-5514 by the close of BOC business 48 hours in advance of your arrival date. Once you have personally contacted us, we will send you a cancellation confirmation via email. Important Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Last-Minute Cancellation
If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service. Continue reading for more information on this service, which you may purchase online upon checkout or, if booking by phone, a member of our Adventure Staff can assist you.
“CANCEL IT NOW” Cancellation Assurance
Our “Cancel It Now” assurance gives you the ability to cancel a zipline tour reservation up until 10:00 AM on the date of arrival without penalty, less your pre-paid deposit(s) of $15 per person cancelled. The cost of the service is 7% of your pre-tax balance. You may purchase it when checking out online or by speaking to a member of our Adventure Staff. (Please note that your pre-paid deposit and “Cancel It Now” fee are non-refundable.)
To cancel under the “Cancel It Now” terms, simply call our office staff (870-861-5514) by 10:00 AM on the date of arrival. You will receive an email cancellation confirming that your reservation(s) has been cancelled. Important to Note: Please note that an email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Refunds / Adjustments
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.
Cancellation Policy Breakdown
| NON-HOLIDAY RESERVATIONS | NON-HOLIDAY RESERVATIONS WITH CANCEL-IT-NOW | HOLIDAY RESERVATIONS | HOIDAY RESERVATIONS WITH CANCEL-IT-NOW | |
|---|---|---|---|---|
| RV | 48 HOURS (OFF-SEASON) 7 DAYS (PEAK SEASON) PRIOR TO RESERVATION |
10AM MORNING OF RESERVATION | 30 DAYS PRIOR TO RESERVATION | 7 DAYS PRIOR TO RESERVATION |
| CABINS | 48 HOURS PRIOR TO RESERVATION | 12 PM DAY OF RESERVATION | 30 DAYS PRIOR TO RESERVATION | 7 DAYS PRIOR TO RESERVATION |
| LODGES | 61 DAYS PRIOR TO TO RESERVATION | 30 DAYS PRIOR TO RESERVATION | 90 DAYS PRIOR TO RESERVATION | 60 DAYS PRIOR TO RESERVATION |
| ZIPLINE | 48 HOURS PRIOR TO TOUR | 1 HOUR BEFORE RESERVED TOUR TIME | 7 DAYS PRIOR TO TOUR | 48 HOURS PRIOR TO TOUR |
| BOAT RENTAL | 48 HOURS PRIOR TO RESERVATION | 9 AM DAY OF RESERVATION | 7 DAYS PRIOR TO RESERVATION | 48 HOURS PRIOR TO RESERVATION |
RV Campground Reservations
Initial Booking Deposit
A non-refundable deposit of $15 per campsite / per night reserved is required in order to hold your reservation, along with a valid Visa, MasterCard, Discover, or American Express Card number on file. A confirmation email will be sent to you upon booking. A RV site(s) reservation made within 14 days of the date of arrival is due and payable at the time of booking.
Final Payment
The balance of an account is due 14 days prior to arrival and will be automatically charged to the card on file. Full balance for other deposit payments made by check or cash must be received within 14 days of your lodging start date or the reservation is subject to cancellation.
Standard Cancellation Policy
March 8 – July 5: 7-Day Cancellation Required
July 6 – Aug 26: 48-HR Cancellation Required
Sept 8 – Nov 29: 7-Day Cancellation Required
Nov 29 – March 7: 48-HR Cancellation Required
A reservation cancelled within the applicable time frame only owes the initial deposit of $15 per site / per day. Any monies collected in addition to the initial deposit amount will be refunded in full. To cancel, call our office at 870-861-5514 as cancellations by email or phone voice message are not accepted. Please note that an RV campsite(s) reservation must be cancelled in full for all dates initially booked when a 2- or 3-night minimum stay, such as weekends and holidays, is required. Once you have personally contacted us to cancel, we will send you a cancellation confirmation via email. HOLIDAY RESERVATION EXCEPTION: Holiday reservations requiring a 3-night stay must be cancelled at least 30 days in advance of arrival in order to avoid full payment, less the pre-paid deposit.
Last-Minute Cancellation
If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service. Continue reading for more information on this service, which you may purchase online upon checkout or, if you are booking by phone, a member of our Adventure Staff can assist you.
“CANCEL IT NOW” Cancellation Assurance
When making your reservation, you will have the opportunity to purchase our “Cancel It Now” Cancellation Service for 7% of your pre-tax account balance. This service permits you to cancel an RV site(s) without penalty, less your pre-paid deposit(s) of $15 per site / per night, by 10:00 AM on the date of arrival. The “Cancel It Now” Cancellation Service must be purchased at the time of reservation and if used, all dates within the reservation must be cancelled. (Please note that your pre-paid deposit(s) and “Cancel It Now” fee are non-refundable.)
To cancel under the “Cancel It Now” terms, simply call our office staff (870-861-5514) by 10:00 AM on the date of arrival. You will receive and email cancellation confirming that your reservation(s) has been cancelled. Important to Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.
Refunds / Adjustments
Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, power or water utility outages, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.