RV Park Cancellations

RV Campground Reservations

Initial Booking Deposit

A non-refundable deposit of 25% per campsite / per night reserved is required in order to hold your reservation, along with a valid Visa, MasterCard, Discover, or American Express Card number on file. A confirmation email will be sent to you upon booking. A RV site(s) reservation made within 14 days of the date of arrival is due and payable at the time of booking.  Please note that a deposit(s) is non-transferrable to other BOC services, activities or store purchases.

Final Payment

The balance of an account is due 14 days prior to arrival and will be automatically charged to the card on file. Full balance for other deposit payments made by check or cash must be received within 14 days of your lodging start date or the reservation is subject to cancellation.

Cancellation

PEAK SEASON	OFF-SEASON
Mar 8th – July 5th Sept 8th – Nov 29th	July 6th – Aug 26th Nov 30th – March 7th
7-Day Cancellation Required	48-HR Cancellation Required

A reservation cancelled within the applicable time frame only owes the initial deposit of 25%.  Any monies collected in addition to the initial deposit amount will be refunded in full.  To cancel, call our office at 870-861-5514 as cancellations by email or phone voice message are not accepted.  Please note that an RV campsite(s) reservation must be cancelled in full for all dates initially booked when a 2- or 3-night minimum stay, such as weekends and holidays, is required.  Once you have personally contacted us to cancel, we will send you a cancellation confirmation via email.

HOLIDAY RESERVATIONS:  Holiday reservations requiring a 3-night stay must be cancelled at least 30 days in advance of arrival in order to avoid full payment, less the pre-paid deposit.  These holiday time frames include Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve.

Last-Minute Cancellation Option

If you would like the flexibility of last-minute cancellation (meaning same day as your date of arrival), please consider purchasing our “Cancel It Now” cancellation assurance service.  Continue reading for more information on this service, which you may purchase online upon checkout or, if you are booking by phone, a member of our Adventure Staff can assist you.

“CANCEL IT NOW” Cancellation Assurance

When making your reservation, you will have the opportunity to purchase our “Cancel It Now” Cancellation Service for 7% of your pre-tax account balance. This service permits you to cancel an RV site(s) without penalty, less your pre-paid deposit, by:

• 10:00 AM on the date of arrival for a Peak or Off-Season reservation (excluding holiday time frames)
• 7 days in advance for a holiday reservation including Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving weekend, Christmas Day and New Year’s Eve

The “Cancel It Now” Cancellation Service must be purchased at the time of reservation and if used, all dates within the reservation must be cancelled.  Please note that once purchased, the “Cancel It Now” fee is non-refundable.

Should you need to cancel a reservation, simply call our office staff (870-861-5514) within the time frame above that applies to your reservation. You will receive an email confirming that your reservation(s) has been cancelled. Important to Note: An email or phone message cannot be accepted as a form of cancellation; we must speak with you in person in order to assure that your cancellation has been received.

Refunds / Adjustments

Buffalo Outdoor Center does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, power or water utility outages, personal reasons or early check-out. Prices and policies are subject to change without notice. Buffalo Outdoor Center reserves the rights to correct any pricing errors without refund.

Cancellation Policy Breakdown

	NON-HOLIDAY RESERVATIONS	NON-HOLIDAY RESERVATIONS WITH CANCEL-IT-NOW	HOLIDAY RESERVATIONS	HOIDAY RESERVATIONS WITH CANCEL-IT-NOW
RV	48 HOURS (OFF-SEASON) 7 DAYS (PEAK SEASON) PRIOR TO RESERVATION	10AM MORNING OF RESERVATION	30 DAYS PRIOR TO RESERVATION	7 DAYS PRIOR TO RESERVATION
CABINS	48 HOURS PRIOR TO RESERVATION	12 PM DAY OF RESERVATION	30 DAYS PRIOR TO RESERVATION	7 DAYS PRIOR TO RESERVATION
LODGES	61 DAYS PRIOR TO TO RESERVATION	30 DAYS PRIOR TO RESERVATION	90 DAYS PRIOR TO RESERVATION	60 DAYS PRIOR TO RESERVATION
ZIPLINE	48 HOURS PRIOR TO TOUR	1 HOUR BEFORE RESERVED TOUR TIME	7 DAYS PRIOR TO TOUR	48 HOURS PRIOR TO TOUR
BOAT RENTAL	48 HOURS PRIOR TO RESERVATION	9 AM DAY OF RESERVATION	7 DAYS PRIOR TO RESERVATION	48 HOURS PRIOR TO RESERVATION